- Introduction
This Privacy Policy describes how personal information is collected, used, disclosed, and retained in connection with the gaming and hospitality services of Century Casino & Hotel Edmonton. The Policy applies to individuals who interact with the company in person at the Edmonton location or through any digital channels operated by the company.
Handling of personal information is carried out in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws, where applicable.
By using the services or providing personal information, you acknowledge that your information will be handled in accordance with this Privacy Policy.
- Responsibility for Personal Information
Century Casino & Hotel Edmonton is the organization responsible for personal information under its control. Questions, requests, or complaints regarding the handling of personal information may be directed to the designated Privacy Officer. Contact details for the Privacy Officer are set out in Section 9 of this Privacy Policy.
- Information Collected
Personal information is collected only to the extent necessary for the purposes described in this Privacy Policy. This may include, but is not limited to, the following categories of information:
- Full legal name, date of birth, and government-issued identification details collected for age verification, identity confirmation, and regulatory compliance.
- Contact information such as mailing address, email address, and telephone number, used for account administration and communication.
- Transaction records and account activity maintained for regulatory, audit, and responsible gaming purposes.
- Information collected as part of the responsible gaming program, including voluntary self-exclusion requests and related documentation.
- Technical data collected through digital channels, such as IP address, browser type, and session information, used for security and service integrity.
Personal information is not collected beyond what is reasonably required for the purposes identified at the time of collection.
- Use of Personal Information
Personal information collected by Century Casino & Hotel Edmonton is used for the following purposes:
- Verifying the identity and age of individuals accessing gaming services, as required by applicable gaming regulations in Alberta.
- Administering accounts, processing transactions, and maintaining accurate records as required by law.
- Complying with obligations under provincial gaming regulations, anti-money laundering legislation, and other applicable legal requirements.
- Operating and administering the responsible gaming program, including processing self-exclusion requests and monitoring compliance with exclusion conditions.
- Communicating with individuals regarding their accounts, requests, or inquiries.
- Maintaining the security and integrity of physical premises and digital systems.
Personal information is not used for purposes other than those identified in this Privacy Policy without obtaining consent, except where permitted or required by law.
- Disclosure of Personal Information
Century Casino & Hotel Edmonton does not sell personal information to third parties. Personal information may be disclosed in the following circumstances:
- To regulatory authorities, law enforcement agencies, or government bodies where disclosure is required by law or pursuant to a valid legal order.
- To service providers engaged to perform functions on behalf of the company, such as IT infrastructure, security, or compliance services, where those providers are bound by confidentiality obligations consistent with this Privacy Policy.
- To gaming regulators in Alberta in connection with licensing, audit, or compliance requirements.
- In connection with a corporate transaction such as a merger, acquisition, or sale of assets, where personal information may be transferred as part of that transaction, subject to equivalent privacy protections.
- Retention of Personal Information
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law or regulatory obligations. When personal information is no longer required, it is securely destroyed or anonymized in accordance with internal data retention procedures.
Certain categories of information, including transaction records and identity verification documents, may be subject to mandatory retention periods under gaming regulations or anti-money laundering legislation. These mandatory retention periods take precedence over general retention practices.
- Protection of Personal Information
Century Casino & Hotel Edmonton implements administrative, technical, and physical safeguards that are intended to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures are reviewed and updated periodically to reflect changes in technology and applicable standards.
No method of data transmission or storage is entirely without risk. While reasonable steps are taken to protect personal information, absolute security cannot be guaranteed.
- Your Rights Regarding Personal Information
Subject to applicable law, individuals have the right to:
- Request access to personal information held about them.
- Request correction of inaccurate or incomplete personal information.
- Withdraw consent to the collection, use, or disclosure of personal information, subject to legal or contractual restrictions and reasonable notice.
- Submit a complaint regarding the handling of personal information.
To exercise any of these rights, contact the Privacy Officer using the details provided in Section 9. Access and correction requests are handled within the timeframe required by applicable privacy legislation.
If you are not satisfied with the response to a privacy complaint, you have the right to escalate the matter to the Office of the Privacy Commissioner of Canada or, where applicable, to the relevant provincial privacy authority.
- Contact Information
Privacy-related inquiries, access requests, correction requests, and complaints may be directed to:
Privacy Officer
Century Casino & Hotel Edmonton
Edmonton, Alberta, Canada
For regulatory escalation, the following authorities may be contacted:
Office of the Privacy Commissioner of Canada
www.priv.gc.ca
Office of the Information and Privacy Commissioner of Alberta
www.oipc.ab.ca
- Changes to This Privacy Policy
Century Casino & Hotel Edmonton may update this Privacy Policy from time to time to reflect changes in practices, applicable law, or regulatory requirements. The current version of this Privacy Policy is available upon request and will be posted through standard communication channels. Continued use of the services following any update constitutes acknowledgment of the revised Privacy Policy.
This Privacy Policy was last reviewed in 2025.